Our commitment. We want you to be fully satisfied with QueueFlow. If the platform doesn't meet your needs, we have a clear and fair refund process outlined below. QueueFlow subscriptions are sold by Paddle on behalf of Drive Cars Global, the same developer behind DriveGlobal.
1. Free Trial Period
New accounts may receive a free trial with access to plan features. No payment is required during the trial. If you decide not to continue, simply cancel before the trial ends — you will not be charged.
2. Monthly Subscriptions
Monthly subscription fees are charged at the start of each billing cycle and are non-refundable for the current cycle once charged.
If you cancel a monthly subscription, your access will continue until the end of the current paid period. You will not be billed again, and no partial refund will be issued for unused days in the cycle.
Exception: If you experience a documented service outage lasting more than 24 continuous hours within a billing cycle, you may request a pro-rated credit for the affected days. Credits are applied to future invoices and are not issued as cash refunds.
3. Annual Subscriptions
Annual subscriptions are eligible for a refund under the following conditions:
- Within 30 days of purchase: Full refund, no questions asked.
- Between 31 and 90 days of purchase: Pro-rated refund for the unused portion of the year, minus a 15% administration fee.
- After 90 days: No refund is available. You retain access until the end of the annual term.
To request an annual plan refund, contact us at billing@drivecarsglobal.com with your account email and reason for cancellation.
4. Plan Upgrades and Downgrades
Upgrades: When you upgrade your plan mid-cycle, the price difference is calculated on a pro-rated basis and charged immediately.
Downgrades: When you downgrade, the new lower rate takes effect at the start of the next billing cycle. No credit or refund is issued for the difference in the current cycle.
5. Billing Errors
If you believe you have been charged incorrectly due to a billing error, contact us within 60 days of the charge at billing@drivecarsglobal.com. We will investigate and, if an error is confirmed, issue a full refund or credit within 10 business days.
6. Chargebacks
If you initiate a chargeback with your bank or card provider before contacting us, we reserve the right to suspend your account pending investigation. We encourage you to reach out to us directly first — we are committed to resolving any issues fairly and promptly.
7. How to Request a Refund
To request a refund or raise a billing dispute:
- Email billing@drivecarsglobal.com from the address associated with your account
- Include your account email, the invoice number, the amount and reason for the request
- We will acknowledge your request within 2 business days and aim to resolve it within 10 business days
Approved refunds are returned to the original payment method via Paddle, our payment processor.
8. Exceptions
Refunds will not be issued in the following circumstances:
- Accounts suspended or terminated for violation of our Terms of Service
- Requests made after the eligible refund window has passed
- Disputes raised exclusively through chargebacks without prior contact with our team
- Partial use of features — all plan features are available from day one of the paid period
9. Contact
For refund requests or billing questions: billing@drivecarsglobal.com. We aim to respond within 2 business days.